Refund policy

You have 30 days from the day your order arrives to request a return, for any reason.

What we can accept

The item needs to be in the condition you received it - unwashed, unworn beyond trying it on, with any tags and packaging included. We can't accept items that have been laundered, altered, or damaged through use.

How to start a return

Get in touch through our contact page with your order number and a short note about why it's coming back. We'll reply within 2 business days with a return address and instructions. Please don't post anything back before you hear from us - parcels sent without a return authorisation can't be matched to your order.

Who pays for return postage

If you changed your mind, you cover the return postage. If it arrived damaged, faulty, or it's the wrong item, we cover it - send a photo when you contact us and we'll arrange a replacement or a full refund, shipping included.

Refunds

Once your return reaches us and we've checked it over, we'll refund your original payment method. Banks typically take 5 to 10 business days to show it. Original shipping charges are not refunded on change-of-mind returns.

Damaged on arrival

Please check your order when it lands. If something is wrong, contact us within 7 days with photos and we'll make it right.

Cancellations

If you need to cancel, contact us as soon as you can. We can usually stop an order before it ships. Once it's with the carrier, it becomes a return.

European Union 14 day cooling off period

If your order is being shipped into the European Union, you have the right to cancel or return within 14 days of receipt for any reason, in the condition described above.

Exceptions

Gift cards and items marked final sale are not returnable. Everything else is.

Questions about any of this? Use the contact page on our site and a person will answer you.