Shipping policy

Where we ship

We currently ship within the United States.

What it costs

Shipping is free on every order. There is no minimum spend and no surcharge added at checkout.

How long it takes

Orders are processed within 1 to 3 business days. Most orders arrive within 8 to 12 days of being placed. Orders placed on a weekend or public holiday begin processing the next business day. Cold-weather months are our busiest, and carrier networks slow down through late December. If your order is time-sensitive, please order early.

Where it ships from

Orders are dispatched directly from our manufacturing partner overseas, then tracked to your door. Shipping direct from the factory is part of how we keep the price where it is, and it is also why delivery takes 8 to 12 days rather than two.

Tracking

You'll get a tracking link by email as soon as your parcel receives its first carrier scan. If it hasn't arrived within a day of your shipping confirmation, please check your spam folder before contacting us.

If tracking stalls

Carrier tracking sometimes goes quiet for a few days mid-transit. That is usually normal. If it hasn't updated in 7 days, contact us with your order number and we'll chase it for you.

Wrong or incomplete address

Please double-check your address at checkout. If you spot a mistake, contact us straight away - we can usually correct it before dispatch. Once a parcel has shipped to the address you supplied, we can't reroute it.

Lost or undelivered parcels

If a parcel is confirmed lost in transit, we'll send a replacement or refund you in full - your choice. If a parcel is returned to us because the address was incorrect or it went uncollected, we'll contact you to arrange a reshipment or a refund.